Privacy Policy

Last Updated: September 1, 2026

This Privacy Policy explains how OLIVIA SOHN COACHING (“Company,” “we,” “us,” or “our”) collects, uses, stores, and shares information when you visit our website, communicate with us, schedule or purchase an Offering, participate in a coaching session, or otherwise interact with us online or offline.

By accessing or using our Website or Offerings, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy applies to information collected through our Website, forms, scheduling and payment systems, email communications, coaching services, and other interactions with us. It does not apply to third-party websites, platforms, applications, or services that we do not own or control, even if they are linked to or accessible through our Website. We encourage you to review the privacy policies of those third parties before providing them with personal information.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us, information collected automatically when you use our Website, and information we receive from third-party service providers.

Information You Provide Directly

Depending on how you interact with us, we may collect information such as:

  • Your name

  • Email address

  • Telephone number

  • Billing or payment-related information

  • Information provided when scheduling a call or session

  • Information provided through contact forms, intake forms, questionnaires, or other forms

  • Information about your goals, preferences, challenges, experiences, or circumstances that you voluntarily choose to share in connection with coaching

  • Information you provide during coaching sessions or communications with us

  • Feedback, testimonials, reviews, or other communications you voluntarily provide

  • Information you provide when subscribing to emails or other communications

  • Information you provide when purchasing or inquiring about our Offerings

  • Any other information you voluntarily provide to us

You are not required to provide personal information unless it is reasonably necessary to provide a particular service or respond to your request. However, if you choose not to provide certain information, we may not be able to provide certain Website features, schedule a session, process a purchase, or provide an Offering.

Information Collected Automatically

When you visit or interact with our Website, certain information may be collected automatically through cookies, analytics tools, server logs, pixels, and similar technologies.

This information may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • General geographic location

  • Referring website or source

  • Pages visited

  • Links clicked

  • Date and time of visits

  • Time spent on pages

  • Website navigation and interaction data

  • Information about how you use and interact with our Website

  • Technical information about your device and internet connection

This information generally helps us understand how visitors use our Website, maintain website functionality, improve our Website and Offerings, and identify technical or security issues.

Information From Third Parties

We may receive information from third-party platforms and service providers that help us operate our business, such as payment processors, scheduling platforms, email service providers, website hosting providers, analytics providers, video conferencing platforms, or other technology providers.

We may also receive information when you interact with us through social media platforms or other third-party services, subject to the privacy settings and policies of those platforms.

2. INFORMATION YOU PROVIDE DURING COACHING

Our Offerings may involve discussions about your thoughts, emotions, behaviors, experiences, relationships, goals, personal patterns, and other aspects of your life.

You may voluntarily choose to share personal or sensitive information during a coaching session or through communications with us. We use information you provide in connection with coaching primarily to provide the requested Offering, communicate with you, prepare for sessions, maintain appropriate business records, and manage our client relationship.

Coaching is not a medical, mental health, or healthcare service, and we do not represent that information shared with us receives the same legal protections that may apply to information shared with a licensed healthcare provider.

Please avoid sending information that is not reasonably necessary for the services you are requesting, particularly highly sensitive information such as government identification numbers, financial account passwords, or other information that is not needed for your coaching relationship.

3. HOW WE USE INFORMATION

We may use information we collect to:

  • Provide, administer, and manage our Website and Offerings

  • Schedule and conduct coaching sessions

  • Process payments and transactions

  • Communicate with you about your sessions, purchases, inquiries, or account

  • Respond to questions and requests

  • Provide customer service

  • Send administrative or transactional communications

  • Send newsletters, educational content, updates, or promotional communications where permitted

  • Manage our business operations

  • Improve our Website, services, content, and Offerings

  • Understand how visitors use our Website

  • Analyze trends and usage

  • Personalize or improve your experience with our Website

  • Request feedback or testimonials

  • Maintain business and transaction records

  • Prevent fraud, abuse, or unauthorized activity

  • Protect the security and integrity of our Website and systems

  • Enforce our agreements and policies

  • Establish, exercise, or defend legal claims

  • Comply with legal obligations

  • Respond to lawful requests from governmental authorities

  • Protect our rights, property, safety, and legitimate business interests

  • Carry out other purposes disclosed to you at the time information is collected or otherwise permitted by law

4. EMAIL AND MARKETING COMMUNICATIONS

If you voluntarily provide your email address, we may use it to respond to your inquiries, provide information related to an Offering you have purchased or requested, send administrative communications, or, where permitted by law, send newsletters, educational content, promotions, and information about our Offerings.

You may unsubscribe from promotional or marketing emails at any time by using the unsubscribe link included in the email.

Please note that even if you opt out of marketing communications, we may continue to send communications that are necessary to administer your purchases, sessions, account, or relationship with us.

We do not sell or rent your email address to third parties.

5. COOKIES AND TRACKING TECHNOLOGIES

Our Website may use cookies and similar technologies to operate the Website, remember preferences, understand Website usage, analyze performance, and support marketing or advertising activities.

Cookies are small data files stored on your device by your browser. We may use different types of cookies, including:

  • Essential Cookies: Necessary for the Website to function properly.

  • Functional Cookies: Help remember preferences and settings.

  • Analytics Cookies: Help us understand how visitors use our Website and identify ways to improve it.

  • Advertising or Marketing Cookies: May be used to measure advertising effectiveness or provide more relevant advertising.

We may also use pixels, web beacons, tags, or similar technologies in connection with our Website or emails.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

You may manage or disable cookies through your browser settings or through any cookie preference tool available on our Website. Disabling certain cookies may affect Website functionality.

6. ANALYTICS

We may use third-party analytics services to understand how visitors interact with our Website, including services such as Google Analytics or other analytics providers.

These services may collect information about your device, browser, IP address, Website activity, and interactions with our Website through cookies or similar technologies.

Analytics providers may process information in accordance with their own privacy policies.

7. THIRD-PARTY SERVICE PROVIDERS

We use third-party companies and service providers to help us operate our business and provide our Website and Offerings.

These providers may include services for:

  • Website hosting

  • Website development and maintenance

  • Scheduling and appointment management

  • Video conferencing

  • Payment processing

  • Email delivery and marketing

  • Customer relationship management

  • Analytics

  • Cloud storage

  • Forms and questionnaires

  • Business administration

  • Security and fraud prevention

These providers may have access to personal information as reasonably necessary to perform services on our behalf. We seek to work with providers that maintain appropriate safeguards and require them to use information for authorized purposes.

Third-party providers may have their own privacy policies governing their handling of your information.

8. PAYMENT INFORMATION

When you purchase an Offering, payment information may be collected and processed by a third-party payment processor.

We generally do not receive or store your complete credit card or bank account information. Payment information is handled through the applicable payment processor, which may include services such as PayPal, Stripe, or another payment provider we use from time to time.

You should review the privacy policy and terms of the applicable payment processor for information about how it collects, uses, and protects payment information.

9. SCHEDULING AND VIDEO SERVICES

We may use third-party scheduling and video conferencing platforms to schedule and conduct coaching sessions.

When you schedule or participate in a session, the applicable provider may collect information such as your name, email address, appointment details, device information, IP address, and other technical information necessary to provide its services.

We do not currently intend to record coaching sessions unless we separately inform you and obtain any consent required by applicable law.

Third-party platforms may process information according to their own privacy policies and terms.

10. HOW WE SHARE INFORMATION

We do not sell or rent your personal information for money.

We may share information with third parties in the following circumstances:

Service Providers. We may share information with vendors and service providers that perform services on our behalf, such as payment processing, scheduling, hosting, email delivery, analytics, storage, and technology services.

Legal and Regulatory Requirements. We may disclose information when required by law, legal process, court order, subpoena, governmental request, or other lawful authority.

Protection of Rights and Safety. We may disclose information when reasonably necessary to protect our rights, property, safety, users, clients, or others, or to investigate fraud, security issues, or violations of our agreements.

Business Transactions. If our business is sold, transferred, merged, reorganized, financed, or otherwise involved in a business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Professional Advisors. We may disclose information to attorneys, accountants, insurers, consultants, or other professional advisors when reasonably necessary for our business operations or legal interests.

With Your Direction or Consent. We may share information when you request or authorize us to do so.

We do not authorize third parties to use personal information provided to us for their own independent marketing purposes except where separately disclosed to you or permitted by applicable law.

11. SOCIAL MEDIA AND EXTERNAL LINKS

Our Website may contain links to social media platforms and other third-party websites.

If you interact with those platforms or follow a link to another website, your information may be collected and used according to that third party's privacy policy.

We do not control the privacy practices of third-party websites, platforms, or services and are not responsible for their policies or practices.

12. TESTIMONIALS AND PUBLIC CONTENT

If you voluntarily provide a testimonial, review, social media post, or other feedback that you authorize us to use publicly, we may use that content for our Website, marketing, social media, or other business purposes in accordance with the permission you provide.

13. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Provide and administer our Offerings

  • Maintain business and transaction records

  • Communicate with you

  • Comply with legal, tax, accounting, and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

  • Establish, exercise, or defend legal claims

  • Maintain security and prevent fraud

  • Fulfill other legitimate business purposes

The appropriate retention period depends on the nature of the information and the purpose for which it was collected.

When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

We may be unable to control the retention practices of third-party service providers, and their retention periods may differ from ours.

14. SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us or our service providers.

Please avoid sending highly sensitive information through ordinary email or other unsecured communications.

If we become aware of a security breach involving personal information, we will provide notifications as required by applicable law.

15. CHILDREN'S PRIVACY

Our Website and Offerings are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18.

If we learn that we have collected personal information from a child under 18 without appropriate parental consent, we will take reasonable steps to delete it.

If you believe a child under 18 has provided personal information to us, please contact us using the information provided below.

16. CATEGORIES OF PERSONAL INFORMATION

Depending on how you interact with us, we may collect the following categories of personal information:

  • Identifiers: such as name, email address, telephone number, and IP address

  • Commercial information: such as purchase, transaction, or Offering history

  • Internet or network activity: such as Website interactions, browsing information, and analytics data

  • Geolocation information: such as general location derived from an IP address

  • Professional or other personal information: when voluntarily provided

  • User-generated or client-provided information: such as communications, feedback, questionnaire responses, and information voluntarily shared during coaching

  • Inferences: information that may be derived from interactions with our Website or communications

  • Other information you voluntarily provide: depending on the circumstances

We collect this information directly from you, automatically through your use of our Website, and from third-party service providers.

17. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM PRIVACY RIGHTS

If you are located in the European Economic Area (“EEA”) or United Kingdom, you may have additional rights under applicable data protection laws, including the GDPR or UK GDPR.

Depending on applicable law, these rights may include the right to:

  • Access personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal data

  • Request restriction of processing

  • Object to certain processing

  • Request portability of certain personal data

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with a relevant data protection authority

Where applicable, we may process personal information on the following legal bases:

  • Performance of a Contract: When processing is necessary to provide an Offering or fulfill our obligations to you.

  • Legitimate Interests: When processing is reasonably necessary for legitimate business purposes, such as operating and improving our Website, communicating with clients, maintaining records, preventing fraud, or protecting our legal interests.

  • Consent: When you have provided consent, such as for certain marketing communications or non-essential cookies.

  • Legal Obligation: When processing is necessary to comply with applicable law or legal requirements.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

18. INTERNATIONAL DATA TRANSFERS

Our business and service providers may operate in the United States and other countries.

If you access our Website or use our Offerings from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other jurisdictions whose privacy laws may differ from those in your country of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

19. YOUR PRIVACY CHOICES

Depending on applicable law, you may have choices regarding your personal information, including:

  • Unsubscribing from marketing emails

  • Managing cookie preferences

  • Requesting access to certain information

  • Requesting correction or deletion of certain information

  • Objecting to or restricting certain processing

  • Withdrawing consent where applicable

You may contact us using the information below to exercise applicable rights or ask questions about our privacy practices.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, Website, Offerings, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy and post the revised version on our Website.

Your continued use of the Website or Offerings after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by law.

23. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise a privacy right available to you, please contact us at:

OLIVIA SOHN COACHING
OLIVIA@OLIVIA-SOHN.COM

We will make reasonable efforts to respond to privacy inquiries and requests within the timeframe required by applicable law.