Terms and Conditions
Last Updated: September 1, 2026
These Terms & Conditions of Use (“Terms”) govern your access to and use of this website, as well as your purchase or use of any products, programs, services, content, materials, or other offerings made available through this website (collectively, the “Website” and “Offerings”).
This Website is owned and operated by OLIVIA SOHN COACHING (“Company,” “I,” “me,” “my,” “we,” “us,” or “our”).
The terms “you” and “your” refer to any person who accesses, browses, uses, purchases, or participates in any of the Offerings.
By accessing or using this Website, purchasing an Offering, submitting information through this Website, or otherwise engaging with any of our Offerings, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, and any additional terms applicable to a particular Offering.
If you do not agree to these Terms, you should not access or use this Website or purchase or participate in any Offering.
These Terms are legally binding. Please read them carefully.
1. GENERAL PROVISIONS
This Website and all Offerings are provided for personal growth, coaching, and personal development purposes.
Our Offerings may include, but are not limited to, individual coaching sessions, coaching packages, workshops, digital products, resources, and other related services or content.
We reserve the right to modify, update, suspend, or discontinue any portion of the Website or any Offering at any time, with or without notice.
We also reserve the right to update these Terms from time to time. The most current version of these Terms will be posted on this Website and will supersede prior versions.
You are responsible for reviewing these Terms periodically to remain informed of any changes.
You must be at least eighteen (18) years of age to purchase or participate in our Offerings unless otherwise expressly agreed to by us in writing.
Your use of this Website is at your own discretion and risk. While we make reasonable efforts to maintain the Website and its content, we do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.
2. TERMS OF WEBSITE ACCESS AND OFFERING PURCHASE
All programs, products, services, resources, content, and materials made available through this Website are owned, operated, or provided by the Company.
Your purchase or use of an Offering is subject to these Terms, as well as any additional terms specifically disclosed to you at the time of purchase.
Certain Offerings, including coaching services, may also be governed by a separate client agreement or other written agreement provided to you after purchase or before your participation in the Offering.
In the event of a conflict between these Terms and a separate written agreement governing your participation in a particular Offering, the terms of the separate agreement will control with respect to that Offering.
You agree to use the Website and Offerings only for their intended purposes and in compliance with all applicable laws and regulations.
You may not use the Website or Offerings for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose.
3. DESCRIPTION OF OFFERINGS
We make reasonable efforts to accurately describe our Offerings, including their nature, scope, format, duration, pricing, and inclusions.
However, we reserve the right to make changes to an Offering when reasonably necessary, including changes to scheduling, content, materials, technology, format, or other aspects of the Offering.
Any specific terms presented to you at the time of purchase, including the description of the Offering, price, number of sessions, package inclusions, or other purchase terms, will apply to your purchase.
We do not guarantee that an Offering will be suitable for every individual or circumstance.
4. COACHING SERVICES
Our coaching services are designed to support personal growth, self-awareness, mindset development, emotional awareness, somatic exploration, behavioral change, and related personal development goals.
Coaching may involve discussion and exploration of thoughts, beliefs, emotions, bodily sensations, behavioral patterns, subconscious patterns, personal experiences, goals, and desired changes.
Coaching is a collaborative process. You understand that your participation, decisions, actions, and results remain your responsibility.
No specific result or outcome is promised or guaranteed through participation in our coaching services.
5. COACHING IS NOT THERAPY OR MEDICAL CARE
Our coaching services are not psychotherapy, psychological treatment, psychiatric treatment, medical care, diagnosis, or treatment for any physical or mental health condition.
We do not diagnose, treat, or provide medical or mental health services through our coaching Offerings.
Nothing contained on this Website or provided through our Offerings should be interpreted as medical, psychological, psychiatric, or other professional healthcare advice.
You should consult an appropriately licensed healthcare or mental health professional regarding any medical or mental health concerns.
If you are experiencing an emergency or believe you may be in immediate danger, you should contact emergency services or an appropriate crisis resource rather than relying on our Offerings.
6. EMOTIONAL AND SOMATIC WORK; ASSUMPTION OF RISK
Certain Offerings may involve emotional exploration, somatic practices, visualization, mindfulness, body awareness, guided exercises, or other practices intended to increase awareness of internal experiences.
Participation in these practices is voluntary.
You acknowledge that emotional or somatic work may sometimes bring up unexpected emotions, memories, thoughts, physical sensations, discomfort, or other experiences.
You are responsible for determining whether participation in a particular exercise or practice is appropriate for you and for communicating with us if you need to pause, modify, or discontinue an exercise.
By participating in an Offering involving emotional or somatic work, you voluntarily assume the risks associated with your participation to the fullest extent permitted by applicable law.
Nothing in these Terms is intended to discourage you from seeking appropriate professional care when needed.
7. NO GUARANTEE OF RESULTS
We do not guarantee any particular outcome, result, transformation, emotional experience, behavioral change, financial result, relationship outcome, or other benefit from using the Website or participating in any Offering.
Any examples, testimonials, case studies, personal experiences, or results presented on this Website are provided for illustrative and informational purposes only.
Individual results vary and depend on numerous factors, including your circumstances, participation, decisions, actions, consistency, and factors outside of our control.
You acknowledge that your purchase of an Offering is not a guarantee that you will achieve a particular result.
8. YOUR RESPONSIBILITY
You are solely responsible for your decisions, actions, choices, and use of information obtained through this Website and our Offerings.
You agree to use your own judgment and discretion when applying any information, exercise, practice, suggestion, or other material provided through the Website or an Offering.
You understand that you may choose not to participate in any particular exercise or practice.
You are responsible for determining when additional professional support is appropriate for you.
9. FINANCIAL CONSIDERATIONS
We take the investment of our time, energy, preparation, resources, and expertise into providing our Offerings seriously, and we ask that you do the same.
Prices for Offerings are displayed on the applicable sales, booking, or checkout page and may change from time to time.
Unless otherwise stated, payment is due at the time of purchase or booking.
By completing a purchase, you authorize the applicable payment processor to charge the payment method you provide for the amount disclosed at checkout.
We reserve the right to correct pricing errors or other inaccuracies that may occur on the Website. If an error affects your purchase, we will make reasonable efforts to notify you and provide an appropriate resolution.
10. REFUND POLICY
Due to the nature of our Offerings, all sales are final and non-refundable, unless otherwise stated in writing, required by applicable law, or expressly provided for in the terms of a particular Offering.
Specific refund terms may be disclosed on the applicable checkout page or in a separate client agreement.
Purchasing an Offering does not guarantee that you will use all components of the Offering or achieve a particular result.
Nothing in this section limits any consumer rights or remedies that cannot legally be excluded under applicable law.
11. CANCELLATIONS, RESCHEDULING, AND MISSED APPOINTMENTS
Certain Offerings, including individual coaching sessions and coaching packages, may be subject to separate cancellation, rescheduling, attendance, and scheduling terms.
Where applicable, those terms will be provided in the applicable client agreement, booking terms, or other written agreement governing the Offering.
By purchasing or booking a session, you agree to comply with the applicable cancellation and rescheduling policy.
12. CHARGEBACKS AND PAYMENT DISPUTES
If you have a concern regarding a purchase, we ask that you contact us directly so that we have an opportunity to address the concern before initiating a chargeback or payment dispute.
You agree not to initiate a fraudulent or knowingly improper chargeback.
If a chargeback or payment dispute is initiated, we reserve the right to provide the applicable payment processor or financial institution with relevant records demonstrating the purchase, your acceptance of these Terms, delivery of the applicable Offering, and other information reasonably necessary to respond to the dispute.
Nothing in this section limits your rights under applicable law.
13. INTELLECTUAL PROPERTY
All content and materials available through this Website and our Offerings, including but not limited to text, written materials, graphics, photographs, videos, audio, exercises, worksheets, guides, frameworks, methodologies, concepts, logos, branding, designs, trademarks, service marks, and other intellectual property (collectively, “Company Content”) are owned by or licensed to the Company unless otherwise indicated.
Company Content is protected by applicable intellectual property laws.
Your access to or purchase of an Offering does not transfer ownership of any Company Content to you.
Unless we provide express written permission, you may not:
reproduce, copy, republish, distribute, or publicly display Company Content;
sell, license, sublicense, or commercially exploit Company Content;
modify or create derivative works from Company Content;
upload or distribute Company Content to third-party platforms;
use Company Content to create or market competing products or services; or
represent Company Content as your own.
You may use materials provided to you through an Offering for your own personal, non-commercial use.
If you would like permission to use any Company Content beyond personal use, please contact us in writing.
14. PROTECTION OF COMPANY MATERIALS
We have invested significant time and resources into developing our content, frameworks, exercises, Offerings, and other intellectual property.
Unauthorized copying, distribution, reproduction, resale, or commercial use of Company Content may constitute infringement of our intellectual property rights.
We reserve all rights and remedies available to us under applicable law in the event of unauthorized use of our intellectual property.
15. YOUR MATERIALS AND CONTRIBUTIONS
If you voluntarily provide or submit any content, materials, communications, or feedback to us, including but not limited to testimonials, comments, questions, reviews, photographs, written materials, messages, emails, text messages, or other communications relating to your experience with our Website or Offerings (collectively, “Your Content”), you grant the Company permission to use, reproduce, publish, display, share, and adapt Your Content for business, marketing, promotional, educational, or other related purposes, without further notice or compensation to you.
You represent that you have the right to provide Your Content and that our use of it as described above will not violate the rights of any other person or entity.
Where Your Content includes your name, photograph, likeness, or other identifying information, you also grant the Company permission to use those elements in connection with the permitted uses of Your Content, unless otherwise agreed in writing.
We may edit or modify Your Content as reasonably necessary for formatting, length, clarity, or promotional purposes, provided that we do not intentionally misrepresent the substance of your communication or experience.
We are not obligated to use any content you provide, and you retain ownership of any intellectual property rights you may have in Your Content, subject to the permissions granted to the Company above.
Our collection and handling of personal information is governed by our Privacy Policy.
16. CONFIDENTIALITY
Information shared through our Offerings, including personal information and session notes, will be treated as private and confidential within reasonable limits.
While coaching is not subject to all of the same legal confidentiality requirements or professional privileges that apply to certain licensed healthcare or legal professionals, we will not share your personal information or coaching communications with third parties except with your permission or when disclosure is legally required or permitted.
This may include circumstances involving valid legal process, legal obligations, or serious health or safety concerns. Our handling of personal information is also governed by our Privacy Policy.
17. PRIVACY AND PERSONAL INFORMATION
Our collection, use, storage, and disclosure of personal information is governed by our Privacy Policy.
By using this Website or purchasing an Offering, you acknowledge that you have had the opportunity to review our Privacy Policy.
Our Privacy Policy is incorporated into these Terms by reference.
18. THIRD-PARTY SERVICES AND PAYMENT PROCESSORS
We may use third-party companies, platforms, applications, and service providers to operate our Website and provide our Offerings.
These may include, without limitation, website hosting providers, scheduling platforms, video conferencing services, payment processors, email providers, and other technology providers.
Your use of third-party services may be subject to the terms, conditions, and privacy policies of those third parties.
We do not control and are not responsible for the policies, security, availability, performance, or practices of third-party services.
Payment information may be processed by third-party payment processors. We do not intentionally store complete payment card information on our own systems.
19. WEBSITE CONTENT AND EDUCATIONAL INFORMATION
The content available through this Website is provided for general informational and educational purposes.
Although we make reasonable efforts to provide accurate and useful information, we do not guarantee that information on the Website will always be complete, accurate, current, or error-free.
Information provided through the Website should not be relied upon as a substitute for individualized professional advice.
We reserve the right to update, modify, remove, or correct Website content at any time.
20. NO WARRANTIES
To the fullest extent permitted by applicable law, the Website, Company Content, and Offerings are provided on an “as is” and “as available” basis.
We make no representations or warranties, express or implied, regarding the operation of the Website or the accuracy, completeness, reliability, availability, suitability, or timeliness of information, content, materials, or Offerings available through the Website.
To the fullest extent permitted by law, we disclaim warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Website or Offerings will be uninterrupted, secure, error-free, or free of viruses or other harmful components.
Some jurisdictions do not permit certain warranty exclusions, so some of these limitations may not apply to you.
21. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, the Company and its owners, officers, employees, contractors, agents, affiliates, successors, and assigns will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of the Website or Offerings.
This includes damages or losses arising from your use of or reliance upon information provided through the Website or Offerings, your participation in an Offering, technical interruptions, third-party services, or decisions or actions you take in connection with the Website or Offerings.
To the fullest extent permitted by applicable law, your sole and exclusive remedy for dissatisfaction with the Website or any portion of an Offering is to discontinue your use of the Website or applicable Offering.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
22. RELEASE OF CLAIMS
To the fullest extent permitted by applicable law, you voluntarily release and hold harmless the Company and its owners, officers, employees, contractors, agents, affiliates, successors, and assigns from claims arising from your voluntary use of the Website or participation in an Offering, except to the extent such claims arise from conduct for which liability cannot legally be waived or released.
This provision does not waive rights that cannot legally be waived.
23. INDEMNIFICATION
To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company and its owners, officers, employees, contractors, agents, affiliates, successors, and assigns from and against claims, liabilities, damages, losses, costs, and reasonable expenses, including reasonable attorneys’ fees, arising out of or relating to:
your use of the Website or Offerings;
your violation of these Terms;
your violation of applicable law; or
your violation of the rights of another person or entity.
The Company reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to reasonably cooperate with us in asserting available defenses.
24. SECURITY AND ASSUMPTION OF RISK
You are responsible for maintaining the security of any account credentials, passwords, or other information used to access portions of the Website or Offerings, where applicable.
You agree not to share login credentials or provide unauthorized individuals with access to paid Offerings or restricted Company Content.
While we take reasonable measures to protect the Website and information within our control, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You acknowledge that your use of the Website and internet-based services involves inherent risks, including technical failures, interruptions, unauthorized access, or other security risks outside of our reasonable control.
25. INTERNATIONAL USERS
The Website and Offerings are operated from the United States.
If you access or use the Website from outside the United States, you are responsible for complying with the laws and regulations applicable to you in your location.
We make no representation that the Website or Offerings are appropriate or available for use in every jurisdiction.
26. AFFILIATES AND THIRD-PARTY RECOMMENDATIONS
From time to time, the Website or our communications may contain links to third-party products, services, websites, or resources.
Where applicable, we may receive compensation or other benefits from certain affiliate relationships.
Any such relationship will not change our obligation to provide information that we believe is appropriate and relevant to our audience.
We are not responsible for the products, services, representations, policies, or practices of third parties.
Your purchase or use of a third-party product or service is solely between you and the applicable third party.
27. TERMINATION AND ACCESS RESTRICTION
We reserve the right to suspend, restrict, or terminate your access to the Website or any Offering at any time if we reasonably believe that you have violated these Terms, engaged in unlawful or abusive conduct, infringed our intellectual property rights, or otherwise misused the Website or Offerings.
We may also discontinue an Offering or portion of the Website for business, technical, legal, or other reasons.
Where appropriate, we may provide notice before termination.
Termination of access does not eliminate any obligations or rights that arose before termination.
Sections concerning intellectual property, payments, disclaimers, limitations of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive termination will remain in effect.
28. NO PROFESSIONAL RELATIONSHIP OTHER THAN COACHING
Nothing contained on this Website or created through your use of the Website establishes a relationship of employment, partnership, joint venture, agency, fiduciary relationship, or other professional relationship between you and the Company except for the coaching relationship expressly established through the purchase and acceptance of applicable coaching services.
You are not an employee, agent, partner, or representative of the Company.
29. DISPUTE RESOLUTION
If a dispute arises between you and the Company relating to these Terms, the Website, or an Offering, the parties agree to first make a good-faith effort to resolve the matter informally.
To the fullest extent permitted by law, any dispute that cannot be resolved informally shall be resolved exclusively through final and binding arbitration and not through a court proceeding or jury trial. Arbitration shall be conducted by a single neutral arbitrator in New York, New York, unless otherwise required by applicable law.
Each party shall be responsible for its own attorneys’ fees and legal costs, regardless of the outcome, except where applicable law requires otherwise. The parties agree to bring disputes individually and waive participation in class, collective, or representative actions to the fullest extent permitted by law.
Nothing in this section limits any rights or remedies that cannot legally be waived.
30. GOVERNING LAW
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict-of-law principles, except to the extent that applicable law requires otherwise.
31. SEVERABILITY
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be modified or limited to the minimum extent necessary to make it enforceable, where permitted by law.
If modification is not possible, the affected provision will be severed from these Terms.
The remaining provisions will continue in full force and effect.
32. WAIVER
Our failure to enforce any provision of these Terms at any time does not constitute a waiver of our right to enforce that provision in the future.
Any waiver must be expressly provided in writing to be effective.
33. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, any applicable Disclaimer, and any separate written agreement governing a particular Offering, constitute the entire agreement between you and the Company regarding your use of the Website and the applicable Offerings.
These Terms supersede prior or contemporaneous communications and understandings concerning the subject matter covered by these Terms, except for separate written agreements expressly governing a particular Offering.
No amendment or modification of these Terms will be binding upon us unless made in accordance with the process described in these Terms.
34. ELECTRONIC COMMUNICATIONS AND SIGNATURES
By using the Website, submitting information through the Website, communicating with us electronically, or purchasing an Offering, you consent to receive communications from us electronically.
You agree that electronic communications, notices, disclosures, and agreements satisfy any legal requirement that such communications be provided in writing, to the extent permitted by applicable law.
Where applicable, electronic acceptance, acknowledgment, or signature may constitute your legally binding agreement to the applicable terms.
35. CHANGES TO THESE TERMS
We reserve the right to modify these Terms at any time.
When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of the Website after revised Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
If you do not agree to the revised Terms, you should discontinue your use of the Website and Offerings.
36. CONTACT US
If you have questions, concerns, or comments regarding these Terms or our Offerings, please contact us at:
OLIVIA SOHN COACHING
OLIVIA@OLIVIA-SOHN.COM